Android When opening the APK and clicking Install, after a few seconds it says "App not installed." How do I fix this?
You may be running out of storage. Make sure you have at least 500 MBs of storage available on your Android device.
Android Why does the game run poorly on my device? Other games run just fine!
Unlike the original Sonic Runners, this game is entirely sprite based, which uses up a lot more memory than models. You won't be able to run this game very well on a device with not a lot of RAM, or a poor GPU. If you're experiencing slowdowns, try clearing out your background apps to free up RAM.
Android There are small stutters sometimes when collecting rings, crystals, or going into a spindash. Why?
There is an issue with the Android exporter for Clickteam that generates small lag when sounds play. This issue is at its worst on Android 10/11, and is almost non-existent on previous versions of Android. At this time there's no fix for this issue.
PC My antivirus says the game is malware!
It's a false positive! Sometimes it helps to install the game through the Game Jolt Client.
PC Why can't I go in fullscreen?
You can, just press Tab or F11 on your keyboard.
How do I transfer my progress from device to device?
Version 1.2.2 Update introduced a new data management screen. As a result of this,
Game
Jolt transfer functionality has been disabled.
Both Android and PC Guides can be found here.
Please note that you will need to do this every time you perform a transfer.
I can't get pass the Game Update screen, what do I do?
There is an issue with the update checker. If it asks you to update the game,
please
restart the game with mobile data and WiFi disabled, until you get past the title screen,
then you can turn it back on.
Alternatively, you could spam tap the title screen before the
logo appears, and it should let you in.
Will my progress from V.1.4.1 be carried over to V2.0?
Unfortunately your save files will NOT be compatible with the upcoming 2.0
version.
Version 1.4.1 will have a legacy standalone app once Version 2.0 released.
